The art of complaining: an etiquette for serial complainers

The art of complaining: an etiquette for serial complainers

As a result of my strong experience in facing customers in all the possible situations, I realised there was no etiquette for serial complainers. We inevitably think from a business perspective first: how to handle complaints based on the fact customers are always right. But are we, really? I have to admit I'm part of the fussy people who like complaining. Even before my job at Tripadvisor, I used to rate and review everything. When I flew back home I used to rate my parents' cooking and shared my strict judgements based on my taste and mood. The majority of the people I hang out with, have told me they don't like complaining or leaving negative feedback to avoid ruining a [...]